Website privacy notice
This notice describes the contact and browsing features on solaeaesthetics.com, the website of SOLAÉ Aesthetics by Smile Avenue in Dubai.
Contacting us
When you send an enquiry, we use your name, email address, optional telephone number, selected treatment and message to respond and help arrange a consultation. Enquiries are sent to info@solaeaesthetics.com. An enquiry is not a confirmed appointment. Please do not submit medical records, photographs or sensitive medical information through this form.
Website operation
Our hosting and email services process information needed to deliver the website and enquiries. Technical access and security logs may include your IP address, browser information and request times. Administrative access and backups are restricted. Website enquiries and clinical records are different; ask the clinic about its clinical-record privacy arrangements.
Maps and external links
Google Maps is not embedded until you choose “Load Google Maps”. Loading it connects your browser to Google. Links to Instagram, WhatsApp and Google open services governed by their own privacy terms; these providers may process data outside the UAE. You can contact us by phone instead.
Analytics
Google Analytics is optional and loads only after you select “Allow analytics”. It helps us count website visits and clicks on our booking, WhatsApp and telephone links. These clicks do not confirm an appointment or a completed conversation. We do not send form messages, assistant questions, treatment names, full page addresses or URL query values as event data. Advertising features and automatic enhanced measurement are disabled.
If you allow analytics, Google receives technical information such as browser/device information and network information including your IP address when your browser connects to its service. Analytics uses cookies to recognise visits. Our implementation sets a maximum analytics-cookie lifetime of 180 days and remembers your privacy choice on this browser for up to 180 days. Google may process data outside the UAE. Read Google’s privacy policy.
You can decline without losing website functionality and change or withdraw your choice using “Privacy choices” at the bottom of any page. Withdrawing stops this website’s analytics and removes its analytics cookies; it does not automatically erase information already received by Google. Contact us below about data requests.
Your information and questions
To ask about information held about you, request a correction or deletion, or withdraw your enquiry-contact consent, email info@solaeaesthetics.com. Requests are subject to applicable retention and legal requirements. You can also call +971 50 948 2379 or visit Villa 97, Street 17C, Al Wasl Road, Umm Suqeim 3, Dubai.
Local website statistics
With your analytics consent, WP Statistics also records visits and page views in our own website database. IP addresses are anonymised and hashed; raw browser user-agent strings, form messages, assistant questions, URL query parameters and referring URLs are not stored by this measurement. Geolocation is disabled. A first-party consent cookie remembers your choice for up to 180 days. Declining or withdrawing analytics consent stops this collection. These local statistics are separate from Google Analytics and are not copied from Smile Avenue.